Each piece is wrapped in heavy paper and secured with bubble wrap. All items are then suspended in “peanuts” inside a sturdy box. These methods follow UPS fragile shipping guidelines.
We ship ALL packages via UPS. We will send a tracking number on day of shipment.
(UPS does not ship to P.O. Boxes)
Damaged goods to be notified immediately and with photo documentation. No action can be taken if we are not notified within 5 days of arrival.
All sales are final after 10 days of arrival. If you are unhappy with your order, please return within 10 days of receiving package. (return shipping at customers expense) If item(s) is damaged upon return shipment to Batton Clayworks, no refund will be rewarded. If these guidelines are met, a full refund will be rewarded within 10 days of safely returned item(s), minus any original shipping fees.